Tuesday 8 April 2014

Checkpoint chat - Really?

1 hour 32 minutes to get a support representative on the chat, and he closes it in 10 minutes? You can guess than I am not happy. 


3:52 PM  Connecting...
3:52 PM  Connected. A support representative will be with you shortly.
5:25 PM  Support session established with Kazuo .
5:25 PM   Kazuo : 
Hello, my name is Kazuo. How may I be assistance to you today? Thank you for waiting.
5:31 PM   Kazuo
I haven't heard from you in a few minutes; are you still there?
5:33 PM   Kazuo : 
Are you still there? As I have not heard from you for several minutes, if I do not receive a response soon, I will be forced to close the chat.
5:35 PM   Kazuo : 
Thank you for contacting us at Check Point Live Chat. Unfortunately, I am forced to close this chat now. Please rejoin chat when you are available to discuss the issue.
5:35 PM  Kazuo would like you to complete a brief Customer Survey. Open Customer Survey
5:35 PM  Kazuo has ended the session.