I got food poisoning because my Beko/Blomberg fridge, 2 and a half years after I bought it brand new had leaked all its refrigeration gas. I was just in their guarantee period, and after 3 engineer visits, he filled it up with the gas again. No attempt was made to find the leak. I suspect, I will be needing a new fridge again, and rest assured, it wont be Beko/Blomberg. They had the cheek to send me a link to review their service on trust pilot, to which they then replied asking to email them so that could help. They didn't.
Below is the email conversation.
Hi
The attached images should have most of the details you asked for. The invoice is from McEvoy & Rowley.
[I attached images to the email of the receipt, and serial and model number sticker]
What happened is after 2.5 years use of the fridge, I got food poisoning. It took me about a week after that to figure out the fridge wasn't keeping food cool, and the compressor was running constantly.
After 3 visits from your engineer, he regassed the fridge. I suspect that in 2.5 years time I will have the same problem again.
Ashley
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Beko UK
Nov 18, 2024, 2:22 PM (3 days ago)
to me
Good afternoon,
Thank you for your email.
Upon looking into this for you, we can see that the engineer has left a note advising that the appliance would need to be monitored after the repair and if you are experiencing any further issues with the performance, you would need to get in touch to let us know, so that we can assist accordingly.
Kindly do not hesitate to get in touch with us if you are noticing any drops in performance or experiencing any issues that you would like to report for us to possibly assist with.
Kind regards
Aidan
Customer Care Beko
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Ashley Black
to Beko
Hi Beko UK!!
Thank you so much for NOT addressing any of my concerns or questions at all. I have updated my review to reflect that.
I guess, when it runs out of gas in 2.5 years, I will replace it rather than the difficult and expensive process of proving a manufacturing defect, and will advise everyone to never buy from such a crap company. Also, you completely ignored the fact I got food poisoning. Thanks for that.
Worst regards
Ashley Black
